Privacy Policy

1. Introduction

Resonis (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use the Resonis Shield service, submit a form, or communicate with us via phone, email, or SMS.

2. Information We Collect

We may collect the following personal information when you sign up, use our service, or contact us:

• Full name
• Email address
• Phone number(s) (yours and designated trusted contacts)
• Account and subscription details
• Timezone and preferences (e.g., notification settings)
• Message or form content you submit

We do not store call content or transcripts.

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

What are cookies: Cookies are small data files stored on your device that help us improve website functionality and understand user behavior.

How we use them: We use cookies to remember your preferences, keep you signed in, analyze site traffic, and ensure our forms and service function correctly.

Your choices: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without them.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Resonis Shield service
• Send SMS verification codes, account alerts, and notifications when Shield is used
• Reach your designated trusted contacts when needed (calls and SMS)
• Process payment and manage your subscription
• Communicate with you regarding inquiries or support
• Comply with legal and regulatory requirements

5. SMS Opt-In and Communication

We provide the option to receive SMS/text messages for verification, account alerts, and notifications when Shield is used (e.g., when your designated contact is reached or when we need to notify you).

How to opt-in: You can opt-in by providing your phone number and checking the consent box on our signup or contact forms where SMS is offered.

Support & opt-out: You can reply STOP at any time to unsubscribe from marketing or non-essential SMS. For assistance, reply HELP or contact us at the email or phone number provided in the “Contact Us” section below.

Disclaimer: Wireless carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

6. Sharing Your Information (SMS Compliance)

We do not sell, rent, or trade your personal information. We share data only with service providers who assist in our operations (such as our website host, communications provider, or payment processor), all of whom are bound by confidentiality.

Strict SMS data protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Furthermore, all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

7. Data Security

We implement administrative and technical safeguards to protect your personal information. We retain your information for as long as your account is active or as needed to provide the service and comply with legal obligations. However, no method of transmission over the internet or wireless network is 100% secure.

8. Children's Privacy & Age Restriction

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18. By using our website or Resonis Shield, you represent and warrant that you are at least 18 years old.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates the most recent update. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Resonis Shield
Email: support@resonis.com